Year: 2017

LMA NEWSLETTER OCTOBER 2, 2017

We Have Been Carrying the Water, Now It’s Time to Pick Up the Bucket!

For those of you who closely follow LMA’s work, you have heard me say over and over again that the “graying” of our insurance industry workforce (yes, as the old TV commercial used to say, “only my hairdresser knows”!) is posing a huge challenge in many …

Florida’s Insurance Villages Post-Hurricane Irma

Last week I traveled to Jacksonville, Naples, and Ft. Myers – those areas among the hardest hit by Hurricane Irma – to see firsthand how Florida’s Insurance Villages operate.  While I learned it doesn’t take a village to handle a claim, it certainly makes it easier on our policyholders to have a central place they can go for personal claims …

Hurricane Irma insurance response team in Orlando Monday – Tampa-based American Integrity Insurance ready to take claims

September 22, 2017, WKMG-TV, Orlando –  Miller told News 6 that American Integrity Insurance Company has taken calls for roughly 300 claims in the Orlando area, so the company made the decision to bring a mobile unit to Orlando next week.  “They call them mobile emergency response vehicles,” she said. “And instead of their customers having to call and wait …

Hurricane Irma victims could face fight between insurers, contractors

September 20, 2017, Orlando Sentinel – “When a consumer signs an AOB, that document assigns all of a policyholder’s benefits to a stranger,” said Lisa Miller, a lobbyist for five insurance companies and a former state regulator. “The consumer loses control and their ability to work with their insurance company directly.”  (Original story location: http://www.orlandosentinel.com/business/os-hurricane-irma-homeowners-insurance-20170919-story.html)

TALLAHASSEE — As homeowners …

South Florida homeowners are getting an insurance break post-Hurricane Irma

September 18, 2017, The Real Deal – Extensions prevent policies from canceling and allow any displaced residents some extra time to update their information and file damage claims, Florida’s former Deputy Insurance Commissioner Lisa Miller said. (original story location: https://therealdeal.com/miami/2017/09/18/south-florida-homeowners-are-getting-a-break-via-emergency-insurance-order/)

In the wake of Hurricane Irma, Gov. Rick Scott signed an emergency order that will give homeowners more time …

LMA NEWSLETTER SEPTEMBER 18, 2017

Irma Strikes Florida – But It Could Have Been Worse

Our heart goes out to those seriously impacted by Hurricane Irma.  As Governor Scott reminded us many times leading up to and during the storm, “We can rebuild your home, but we can’t rebuild your life.”  Amid the tragedy of last week’s hurricane, there should be some thankfulness that it …

Governor Scott Signs Insurance Emergency Order

September 18, 2017, WMFE-FM Orlando – “I think the governor just wants to have anything and everything that could possibly add stress to homeowners to not add that stress,” said Florida’s Former Deputy Insurance Commissioner Lisa Miller, who noted the order helps residents that may have been displaced from Hurricane Irma to update information and prevent policies from cancelling.  (original …

Hurricane Irma travels up the East Coast, sparing few

September 14, 2017, Property Casualty 360 – Lisa Miller, former Florida deputy insurance commissioner, also advised homeowners to beware of anyone who knocks on doors and offers a free roof, plumbing or other services. “If it’s too good to be true, it likely is,” she warned. (original story location: http://www.propertycasualty360.com/2017/09/14/hurricane-irma-travels-up-the-east-coast-sparing-f?eNL=59b9abbf150ba0383b960a61&utm_source=PC360_NewsFlash&utm_medium=EMC-Email_editorial&utm_campaign=09142017&page_all=1 )

Hurricane Irma didn’t play favorites when it came to …

FORMER FLORIDA DEPUTY INSURANCE COMMISSIONER: IMAGINE THE IRMA CLAIMS PROCESS AS AN EMERGENCY ROOM TRIAGE

TALLAHASSEE — Former Florida Deputy Insurance Commissioner Lisa Miller says insurance companies taking claims calls from Hurricane Irma are handling them like an emergency room in a hospital: triaging the calls in order of severity.  Miller, President and CEO of Lisa Miller and Associates in Tallahassee, provided advice on how Floridians can navigate the post-Hurricane Irma claims process on the …