Hurricane Irma insurance response team in Orlando Monday – Tampa-based American Integrity Insurance ready to take claims

September 22, 2017, WKMG-TV, Orlando –  Miller told News 6 that American Integrity Insurance Company has taken calls for roughly 300 claims in the Orlando area, so the company made the decision to bring a mobile unit to Orlando next week.  “They call them mobile emergency response vehicles,” she said. “And instead of their customers having to call and wait …



Florida’s Insurance Villages Post-Hurricane Irma

Last week I traveled to Jacksonville, Naples, and Ft. Myers – those areas among the hardest hit by Hurricane Irma – to see firsthand how Florida’s Insurance Villages operate.  While I learned it doesn’t take a village to handle a claim, it certainly makes it easier on our policyholders to have a central place they can go for personal claims …




We Have Been Carrying the Water, Now It’s Time to Pick Up the Bucket!

For those of you who closely follow LMA’s work, you have heard me say over and over again that the “graying” of our insurance industry workforce (yes, as the old TV commercial used to say, “only my hairdresser knows”!) is posing a huge challenge in many …



Episode 7 – Irma’s Claims Challenge

Florida homeowners, businesses, and other property owners have been assessing the damage from Hurricane Irma and begun filing claims with their insurance companies. Those claims are expected to number in the hundreds of thousands from the first major hurricane to hit Florida in 12 years.  How are insurance companies responding?  How will they be able to meet the challenges of such an onslaught of claims?

Joining host Lisa Miller from the road are the president of American Integrity Insurance Company in Tampa, Bob Ritchie and professional claims adjuster Jason Evans, CEO of Evans Claims Service, in Huntsville, Texas.  They explain on this podcast how claims are being handled, why Hurricane Irma has stressed the supply of adjusters needed to handle them, and the ability of Florida’s insurance companies to pay claims.  They also share advice with policyholders and other consumers hit by damage and reveal how insurance industry best practices are being put to the ultimate test with Irma.

Bob Ritchie, President & CEO, American Integrity Insurance Company

Jason Evans, CEO of Evans Claims Service

Show Notes:

“There is no question that the industry has not been better capitalized, both in terms of the primary insurance carriers, but also the supporting carriers, including the Florida Hurricane Catastrophe Fund, Citizens Property Insurance, and the world’s reinsurers,” Ritchie said on the podcast.  He noted that because the hurricane weakened in the hours before landfill, “this is a high-frequency, high number of claims, and much lower severity, much lower total incurred losses event than what it would have been if it had stayed on the west coast and scraped the entire coast.  What makes Irma different is that the entire peninsula was faced with a direct hit,” Ritchie said.   He believes damage estimates in the range of $25 billion are accurate.

“Florida is much more a wind and water event than Hurricane Harvey, which was predominantly a flood event” said Evans, whose adjuster teams have worked Harvey claims and are now in Florida assessing Irma claims.  Evans said Irma has stressed the supply of adjusters to handle claims, especially coming so soon after Hurricane Harvey, but that there are enough adjusters to handle the volume of claims.  “When you have two storms of this magnitude, it stresses the supply of adjusters undoubtedly…but you have companies emergency licensing adjusters and bringing in additional people to settle these claims…we’ll get ahead of it and get everyone’s claim taken care of in a timely fashion.”

The program discusses the technological advances that are making the claims process easier and efficient for both policyholders and insurance companies.  “But nothing replaces the tender loving care at the first notice of loss,” Ritchie pointed out.  “It’s a people business.  When you have a crisis, people want to talk to a live person.  Where technology is important is that everyone is equipped to take the first notice of loss within a few minutes and to reassure the customer that they have coverage.  You have one chance to form the right first opinion.”

Links and Resources Mentioned in This Episode:

** The Listener Call-In Line for your recorded questions and comments to air in future episodes is 850-388-8002 or you may send email to LisaMiller@LisaMillerAssociates.com**



TALLAHASSEE — Former Florida Deputy Insurance Commissioner Lisa Miller says insurance companies taking claims calls from Hurricane Irma are handling them like an emergency room in a hospital: triaging the calls in order of severity.  Miller, President and CEO of Lisa Miller and Associates in Tallahassee, provided advice on how Floridians can navigate the post-Hurricane Irma claims process on the …

Growing Florida’s Private Flood Market – Part One

Florida’s private flood insurance market is growing while Congress tries to find its way to potential fixes for the beleaguered National Flood Insurance Program (NFIP).  Just in time for the start of hurricane season, the Florida Legislature has made it even easier for private insurance companies to write flood coverage in the Sunshine State.  The private market is seen as …

Major Insurance Issues Fail in Florida Legislative Session – Podcast Explains How & Why

The Florida Legislature ended its 2017 session this week three days late – and without passing most of the major insurance-related bills.  These include Assignment of Benefits reform, Workers’ Compensation reform as mandated by the state Supreme Court, and No-Fault Personal Injury Protection automobile insurance reform.  What went wrong?  Host Lisa Miller, a former Florida deputy insurance commissioner, takes the …

Steve Uhlfelder talks with Lisa Miller about the 2017 Legislative Session


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Taylor Biehl talks with Lisa Miller about the 2017 Legislative Session


In the closing days of the 2017 Florida Legislative Session,  Capitol Alliance Group Legislative Programs Director Taylor Patrick Biehl discusses passage of the bill to implement the voter-approved constitutional amendment allowing residential use of solar power as well as efforts to approve a bill on the use of medical marijuana to treat debilitating conditions.  www.CapitolAllianceGroup.com