We’ve all heard of the age-old golden rule, but the Ritz-Carlton has been operating a plane higher with their “$2,000 Rule” for decades and changing the face of customer service in the process.
Back in 1983, CEO Horst Schulze made …
The $2,000 Rule
Archives: Newsletter Stories
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Suspicious AI Notetakers and Shades of Skynet
By Christine Sensenig, Esq.
How many of you have encountered AI notetakers out in the wild yet?
If you’re not using notetakers at your own workplace, chances are you’ve already been recorded by one. They’re extremely popular with doctor’s offices …
Diversifying Federal Insurance Risk
Congress taking a closer look
The House Financial Services Subcommittee on Housing and Insurance recently held a hearing titled “Diversifying Risk: The Benefits of Reinsurance and Credit Risk Transfers,” focused on how reinsurance and credit risk transfer (CRT) mechanisms protect …
Hidden Cost Drivers of Severe Storms
The weather isn’t really to blame
While increasingly hostile weather has played a role in growing annual catastrophe losses that now average $132 billion globally, it’s actually non-hazard factors such as oil prices, construction materials, and labor costs that account …
Florida Condo Insurance Market Recovering
Plus, readying for hurricane season
State insurance and emergency management officials travel Florida to spread timely tips to residents as we begin a new hurricane season, Commissioner Yaworsky says the condominium insurance market is improving as he releases an updated …
Looking Ahead & Reflecting
Since the release of the FEMA Review Council report on May 7, LMA has done a deep dive into the 70+ page report and it is clear that local and state government risk transfer to the worldwide insurance market is …
Father-Son Heroes
When the St. Cloud Police Department received a distress call about a family of six aboard a sinking boat, miles off the shore in East Lake Tohopekaliga, father-son duo Michael and Shane MacDonald immediately fired up the patrol boat. The …
500+ Wildfires Still Burn Despite Rain
1-in-4 Floridians unprepared for hurricane season June 1
Florida’s extensive fires and droughts see a slight downtick from recent rains, hurricane season may still pack a punch even with an El Niño in effect, and a survey finds that 1-in-4 …
Big Federal Flood Insurance Changes Under FEMA’s Revamp
Takeout program for the private market leads the list
Contained within the FEMA Review Council’s final report is perhaps one of the most important and far-reaching changes for the Sunshine State – a proposal to jettison National Flood Insurance Program …
Next Steps in FEMA’s ‘Significant Moment’
Council report synergy with FEMA Act may speed progress
The long-awaited FEMA Review Council report, originally promised last December, was finally shared with the world on May 7 along with an overview presentation, and included both some expected …
