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Listening & Learning

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Lisa Miller speaking at the NV5 spring training event in South Florida

Last week I had the privilege to present at NV5’s annual spring training event.  NV5 is a forensic engineering and building consulting firm.  The audience was brimming with claims professionals and engineers but the most fascinating was the intelligence, insight and innovative ideas we exchanged.

I listened to their stories of how they spend their days, the challenges they face on the front lines, and what they believe is the future of claims handling.  It was a lively conversation and I shared with them my 2020 resolution: to track and report to authorities and legal profession regulators the lawyers who exploit senior citizens and those most vulnerable, and the contractors who are as bad or worse.  Not surprisingly, many in the audience have come across these bad characters with one participant telling the audience about an 84 year old man who called his insurance company very upset because he couldn’t get the roofing solicitor out of his house.  Another audience member said he spoke to a claimant that said something told him to put his handgun in his pocket as the solicitor approached the door!  No telling where that knock on the door was going!

Not a week goes by that I don’t talk to consumers, claims professionals and law enforcement about how we must stop the solicitation antics plaguing our neighborhoods and causing heartache for so many.  What tools do you have in your toolbox to fight what appears to be epidemic proportions of roof claims that shouldn’t be claims at all?  How do we stop those who are forcing consumers to sign contracts for no other reason than to game the system?  I am eager to hear your suggestions.  Enjoy this edition of our newsletter and we always look forward to talking with you!

LMA Newsletter of 2-24-20

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Tags: Claims Adjusters, Insurance Training, NV5

“Lisa Miller is a true champion for the insurance industry, with her regular updates! We appreciate all you do and keeping us up to date on priority issues!”

Gillian Lloyd, Account Executive
Zywave
Milwaukee, WI

“Just a quick note to let you know how much I have appreciated your newsletter over the years and the assistance they offer for those in the field of claims. We depend on the information more than you will ever know!”

Laurie Rasberry, Chief Claims Officer
Acorn Claims
Prosper, Texas

“Just wanted to say that I thoroughly love your newsletter. It’s is always informative and insightful to the ins and outs of our industry.  You are an inspiration and an important asset in the insurance world.  Keep up the great work!” 

Cynthia Scott, President
University Insurance Group
Davie, FL

“I have followed your weekly newsletter and podcasts and now have a full appreciation for what you bring to this industry.  You are an inspiring force, plain and simple.  I wanted you to know that you make a difference.  Thank you for all you do!”

Jeffrey Karam, CPCU
Bradenton, FL

“Great article on Risk Rating 2.0!”

Austin Perez, Senior Policy Representative for Federal Housing, Valuation, Insurance and Commercial Issues
National Association of Realtors
Washington, D.C.

“Lisa this is another great newsletter, and we appreciate the time and energy you put into these informative updates – you are on top of these topics!”

Mike Graham, CEO
Smart Vent Products, Floodproofing.com, & Risk Reduction Plus
Juno Beach, FL

“Your newsletter is fabulous!  I greatly appreciate the topics you expose, so that insurance professionals like myself can keep up with the latest events that affect the public we serve and ourselves.”

Cynthia Hoehn, Independent Property & Casualty Personal Lines insurance agent
Clermont, FL

“Another great Newsletter on Florida industry this week.  Your service and advocacy in Florida is very important to keeping me updated and apprised of the Florida insurance laws, trends and overall environment.  Something similar is very much needed in Louisiana, too.”

Jennifer Tedesco, Esq., Claims Director
Pharos Claims Services
Orlando, FL

“Thank you Lisa for staying on top of, as well as advocating, for Florida residents and legislative reform. Your newsletters are very informative and enjoy reading the points of view.”  

Shawna Miller, Sr. Claims Quality Assurance & Compliance Manager
Florida Peninsula Insurance Company
Jacksonville, FL

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