We’ve all heard of the age-old golden rule, but the Ritz-Carlton has been operating a plane higher with their “$2,000 Rule” for decades and changing the face of customer service in the process.
Back in 1983, CEO Horst Schulze made …
The $2,000 Rule
Story Tag: $2000 Rule
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Bill Wilson, former PURE SAC Chair
PURE Insurance Company
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Frank Messersmith, former Florida state representative, 1980-1990
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Austin Perez, Senior Policy Advisor
National Association of Realtors®
Gulf Breeze, FL
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Greg Holder, Retired Judge and Attorney
Zinober Diana & Monteverde P.A.
Tampa, FL
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Gillian Lloyd, Account Executive
Zywave
Milwaukee, WI
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Shawna Miller, Sr. Claims Quality Assurance & Compliance Manager
Florida Peninsula Insurance Company
Jacksonville, FL
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George E. Kelly, Jr.
GK Consulting LLC
Hartford, CT
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Austin Perez, Senior Policy Representative for Federal Housing, Valuation, Insurance and Commercial Issues
National Association of Realtors
Washington, D.C.
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John Haddad, Director of Product - XactAnalysis
Verisk Claims
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Dan Brown, Sr., President
Brown and Brown Insurance
Orlando, FL
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D. Joel Whalen, Associate Professor
DePaul University Kellstadt Graduate School of Business & Past President, Association for Business Communication
“I do not know how to say in words the heartfelt thankfulness that you took the time to listen to me, heard me, and then TOOK action to get something done after the long emotional and FINANCIAL struggle with…the hardship of paying upfront for all the repairs from Hurricane Sally. I cannot say enough of how I appreciate you, your attitude of wanting to help people and the next step to actually take action to do something is amazing.”
Ramona Speer, Realtor®
Gulf Breeze, FL
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Cynthia Hoehn, Independent Property & Casualty Personal Lines insurance agent
Clermont, FL
“Lisa, you will always be a public servant and your newsletters have shared valuable information to many. These newsletters are not five minute follow up reports. You’ve been to these disasters first hand and understand people lose everything and the elderly are the most vulnerable. It’s truly sad. Thank You for being sincere, when most are looking for ratings.”
John Greer, retired from construction, Plant City
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Ken Donohue, Former Inspector General
U.S. Department of Housing and Urban Development (HUD)
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Rivers H. Buford, III, Veteran Florida legislative and regulatory leader, retired
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Lori Hall, Business Development Manager
Haag
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Rebecca Leadbeater, Regulatory Compliance Analyst
Frank Winston Crum Insurance
Clearwater, FL
“A high-profile attempt to undo recent litigation reforms that helped stabilize the insurance market was successfully defeated. We’re grateful to trusted experts like Lisa Miller (former Florida Deputy Insurance Commissioner, now one of the state’s top insurance advocates) for providing ongoing updates during every legislative session.”
Whitney Ricci, President & Founder
Ricci Insurance Group
Jacksonville, FL
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Mike Graham, CEO
Smart Vent Products, Floodproofing.com, & Risk Reduction Plus
Juno Beach, FL
“Thank you, Lisa, for your tireless work on behalf of the industry and the citizens of Florida. This post is incredibly comprehensive and helpful. Stay safe my friend.”
Mel Russell, President & CEO
Russell Insurance Consulting
St. Petersburg, FL
“Lisa is a wealth of knowledge and produces some very useful content. I read her newsletter every week, it has great content, and I learn a lot. Thank you for being such an advocate Lisa and educating all of us.”
Tim O’Keefe, Director
KW Property Management & Consulting
Fort Lauderdale, FL
“I have followed your weekly newsletter and podcasts and now have a full appreciation for what you bring to this industry. You are an inspiring force, plain and simple. I wanted you to know that you make a difference. Thank you for all you do!”
Jeffrey Karam, CPCU
Bradenton, FL
“Keep up the great work, Lisa! I enjoy your updates!”
John Askins, Former Director
Florida Department of Financial Services, Division of Insurance Fraud
“Another great Newsletter on Florida industry this week. Your service and advocacy in Florida is very important to keeping me updated and apprised of the Florida insurance laws, trends and overall environment. Something similar is very much needed in Louisiana, too.”
Jennifer Tedesco, Esq., Claims Director
Pharos Claims Services
Orlando, FL
“Thank you for the information. I enjoy the info that you share and in turn, I share with my daughter and her husband. Sending love and best wishes to you!”
Paula, lifelong hometown of Plant City pal
“I absolutely loved your AM Best Interview – watched it twice! You have always been so impressive and inspiring to the insurance profession. The interview packed so much information into just a few minutes. Thanks for sharing. Please don’t stop, we all enjoy your insight.”
John Burkholder, Principal
Municipal Partners, LLC
2016 Public Risk Manager of the Year
“Keep informing and fighting!”
Mary Ann Medina, VP Client Partnerships
Charles Taylor
Lake Mary, FL
“Congrats on your 17- year anniversary at Lisa Miller & Associates®! You have created an awesome legacy and helped numerous companies, agents, and clients! Enjoy listening to your podcasts and reading your newsletter! Best way to keep up with what is happening in the FL insurance world.”
William McArthur, VP of Claims
Claims Adjustment Group (CAG)
“Just a quick note to let you know how much I have appreciated your newsletter over the years and the assistance they offer for those in the field of claims. We depend on the information more than you will ever know!”
Laurie Rasberry, Chief Claims Officer
Acorn Claims
Prosper, Texas
“Hello Lisa, EXCELLENT articles! I love your newsletter. Already shared with my office!”
Ana Regina Myrrha, Agency Principal
American Insurance Point
Orlando, FL
“Just wanted to say that I thoroughly love your newsletter. It’s is always informative and insightful to the ins and outs of our industry. You are an inspiration and an important asset in the insurance world. Keep up the great work!”
Cynthia Scott, President
University Insurance Group
Davie, FL
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