We’ve all heard of the age-old golden rule, but the Ritz-Carlton has been operating a plane higher with their “$2,000 Rule” for decades and changing the face of customer service in the process.
Back in 1983, CEO Horst Schulze made …
The $2,000 Rule
Story Tag: Breaking the Rules
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Rivers H. Buford, III, Veteran Florida legislative and regulatory leader, retired
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Pharos Claims Services
Orlando, FL
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Mel Russell, President & CEO
Russell Insurance Consulting
St. Petersburg, FL
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Bill Wilson, former PURE SAC Chair
PURE Insurance Company
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Ken Donohue, Former Inspector General
U.S. Department of Housing and Urban Development (HUD)
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John Burkholder, Principal
Municipal Partners, LLC
2016 Public Risk Manager of the Year
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Rebecca Leadbeater, Regulatory Compliance Analyst
Frank Winston Crum Insurance
Clearwater, FL
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Jeffrey Karam, CPCU
Bradenton, FL
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Charles Taylor
Lake Mary, FL
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Austin Perez, Senior Policy Advisor
National Association of Realtors®
Gulf Breeze, FL
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American Insurance Point
Orlando, FL
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John Haddad, Director of Product - XactAnalysis
Verisk Claims
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D. Joel Whalen, Associate Professor
DePaul University Kellstadt Graduate School of Business & Past President, Association for Business Communication
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George E. Kelly, Jr.
GK Consulting LLC
Hartford, CT
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Laurie Rasberry, Chief Claims Officer
Acorn Claims
Prosper, Texas
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Ramona Speer, Realtor®
Gulf Breeze, FL
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Gillian Lloyd, Account Executive
Zywave
Milwaukee, WI
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Paula, lifelong hometown of Plant City pal
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John Askins, Former Director
Florida Department of Financial Services, Division of Insurance Fraud
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Whitney Ricci, President & Founder
Ricci Insurance Group
Jacksonville, FL
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Greg Holder, Retired Judge and Attorney
Zinober Diana & Monteverde P.A.
Tampa, FL
“Thank you Lisa for staying on top of, as well as advocating, for Florida residents and legislative reform. Your newsletters are very informative and enjoy reading the points of view.”
Shawna Miller, Sr. Claims Quality Assurance & Compliance Manager
Florida Peninsula Insurance Company
Jacksonville, FL
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Frank Messersmith, former Florida state representative, 1980-1990
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Tim O’Keefe, Director
KW Property Management & Consulting
Fort Lauderdale, FL
“Your newsletter is fabulous! I greatly appreciate the topics you expose, so that insurance professionals like myself can keep up with the latest events that affect the public we serve and ourselves.”
Cynthia Hoehn, Independent Property & Casualty Personal Lines insurance agent
Clermont, FL
“Congrats on your 17- year anniversary at Lisa Miller & Associates®! You have created an awesome legacy and helped numerous companies, agents, and clients! Enjoy listening to your podcasts and reading your newsletter! Best way to keep up with what is happening in the FL insurance world.”
William McArthur, VP of Claims
Claims Adjustment Group (CAG)
“Lisa, you will always be a public servant and your newsletters have shared valuable information to many. These newsletters are not five minute follow up reports. You’ve been to these disasters first hand and understand people lose everything and the elderly are the most vulnerable. It’s truly sad. Thank You for being sincere, when most are looking for ratings.”
John Greer, retired from construction, Plant City
“Great article on Risk Rating 2.0!”
Austin Perez, Senior Policy Representative for Federal Housing, Valuation, Insurance and Commercial Issues
National Association of Realtors
Washington, D.C.
“Lisa this is another great newsletter, and we appreciate the time and energy you put into these informative updates – you are on top of these topics!”
Mike Graham, CEO
Smart Vent Products, Floodproofing.com, & Risk Reduction Plus
Juno Beach, FL
“The great thing about reading your newsletter Lisa, is that I can 100% trust that the info in it is completely accurate. Thank you for the time that you invest in this newsletter to keep everyone informed on new things going on in the industry.”
Lori Hall, Business Development Manager
Haag
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Adam Marmelstein, Director of Agency & Market Services
“You are under-thanked and under-appreciated for all the work you do for our industry but I’m one guy who really appreciates the information you gather and share. Many times I pass it along to my clients. Many thanks.”
Dan Brown, Sr., President
Brown and Brown Insurance
Orlando, FL
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Cynthia Scott, President
University Insurance Group
Davie, FL
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