We’ve all heard of the age-old golden rule, but the Ritz-Carlton has been operating a plane higher with their “$2,000 Rule” for decades and changing the face of customer service in the process.
Back in 1983, CEO Horst Schulze made …
The $2,000 Rule
Story Tag: Ritz Carlton
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Rebecca Leadbeater, Regulatory Compliance Analyst
Frank Winston Crum Insurance
Clearwater, FL
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John Burkholder, Principal
Municipal Partners, LLC
2016 Public Risk Manager of the Year
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D. Joel Whalen, Associate Professor
DePaul University Kellstadt Graduate School of Business & Past President, Association for Business Communication
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Gillian Lloyd, Account Executive
Zywave
Milwaukee, WI
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Austin Perez, Senior Policy Advisor
National Association of Realtors®
Gulf Breeze, FL
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Cynthia Hoehn, Independent Property & Casualty Personal Lines insurance agent
Clermont, FL
“Congrats on your 17- year anniversary at Lisa Miller & Associates®! You have created an awesome legacy and helped numerous companies, agents, and clients! Enjoy listening to your podcasts and reading your newsletter! Best way to keep up with what is happening in the FL insurance world.”
William McArthur, VP of Claims
Claims Adjustment Group (CAG)
“A high-profile attempt to undo recent litigation reforms that helped stabilize the insurance market was successfully defeated. We’re grateful to trusted experts like Lisa Miller (former Florida Deputy Insurance Commissioner, now one of the state’s top insurance advocates) for providing ongoing updates during every legislative session.”
Whitney Ricci, President & Founder
Ricci Insurance Group
Jacksonville, FL
“Thank you for the information. I enjoy the info that you share and in turn, I share with my daughter and her husband. Sending love and best wishes to you!”
Paula, lifelong hometown of Plant City pal
“Lisa this is another great newsletter, and we appreciate the time and energy you put into these informative updates – you are on top of these topics!”
Mike Graham, CEO
Smart Vent Products, Floodproofing.com, & Risk Reduction Plus
Juno Beach, FL
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Jeffrey Karam, CPCU
Bradenton, FL
“Keep up the great work, Lisa! I enjoy your updates!”
John Askins, Former Director
Florida Department of Financial Services, Division of Insurance Fraud
“Great article on Risk Rating 2.0!”
Austin Perez, Senior Policy Representative for Federal Housing, Valuation, Insurance and Commercial Issues
National Association of Realtors
Washington, D.C.
“Hello Lisa, EXCELLENT articles! I love your newsletter. Already shared with my office!”
Ana Regina Myrrha, Agency Principal
American Insurance Point
Orlando, FL
“Keep informing and fighting!”
Mary Ann Medina, VP Client Partnerships
Charles Taylor
Lake Mary, FL
“Just wanted to say that I thoroughly love your newsletter. It’s is always informative and insightful to the ins and outs of our industry. You are an inspiration and an important asset in the insurance world. Keep up the great work!”
Cynthia Scott, President
University Insurance Group
Davie, FL
“You are under-thanked and under-appreciated for all the work you do for our industry but I’m one guy who really appreciates the information you gather and share. Many times I pass it along to my clients. Many thanks.”
Dan Brown, Sr., President
Brown and Brown Insurance
Orlando, FL
“Just a quick note to let you know how much I have appreciated your newsletter over the years and the assistance they offer for those in the field of claims. We depend on the information more than you will ever know!”
Laurie Rasberry, Chief Claims Officer
Acorn Claims
Prosper, Texas
“The great thing about reading your newsletter Lisa, is that I can 100% trust that the info in it is completely accurate. Thank you for the time that you invest in this newsletter to keep everyone informed on new things going on in the industry.”
Lori Hall, Business Development Manager
Haag
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George E. Kelly, Jr.
GK Consulting LLC
Hartford, CT
“Thank you Lisa for staying on top of, as well as advocating, for Florida residents and legislative reform. Your newsletters are very informative and enjoy reading the points of view.”
Shawna Miller, Sr. Claims Quality Assurance & Compliance Manager
Florida Peninsula Insurance Company
Jacksonville, FL
“Another great Newsletter on Florida industry this week. Your service and advocacy in Florida is very important to keeping me updated and apprised of the Florida insurance laws, trends and overall environment. Something similar is very much needed in Louisiana, too.”
Jennifer Tedesco, Esq., Claims Director
Pharos Claims Services
Orlando, FL
“Thank you for all you do for the industry and the Verisk team. We are forever grateful and excited for the future. Getting your insight in my inbox is exactly what I need!”
John Haddad, Director of Product - XactAnalysis
Verisk Claims
“Lisa, I was delighted to get your newsletter. It is very professional and a great read about what’s going on. It was good to see you doing the things you’ve always done so well. You were always a great source of input when I was in the Capitol and glad to see you are still providing such great assistance.”
Frank Messersmith, former Florida state representative, 1980-1990
“I do not know how to say in words the heartfelt thankfulness that you took the time to listen to me, heard me, and then TOOK action to get something done after the long emotional and FINANCIAL struggle with…the hardship of paying upfront for all the repairs from Hurricane Sally. I cannot say enough of how I appreciate you, your attitude of wanting to help people and the next step to actually take action to do something is amazing.”
Ramona Speer, Realtor®
Gulf Breeze, FL
“Thank you, Lisa, for your tireless work on behalf of the industry and the citizens of Florida. This post is incredibly comprehensive and helpful. Stay safe my friend.”
Mel Russell, President & CEO
Russell Insurance Consulting
St. Petersburg, FL
“Just a quick note to say I always enjoy reading your newsletter. I have found many occasions to share it with family and friends who can’t understand why their insurance is expensive, as well as fellow employees. It is a great source of information in general, and especially helpful during the hectic times when work requires that I focus more narrowly on the task at hand, as it helps me keep sight of the big picture.”
Adam Marmelstein, Director of Agency & Market Services
“Lisa, you will always be a public servant and your newsletters have shared valuable information to many. These newsletters are not five minute follow up reports. You’ve been to these disasters first hand and understand people lose everything and the elderly are the most vulnerable. It’s truly sad. Thank You for being sincere, when most are looking for ratings.”
John Greer, retired from construction, Plant City
“Lisa is a wealth of knowledge and produces some very useful content. I read her newsletter every week, it has great content, and I learn a lot. Thank you for being such an advocate Lisa and educating all of us.”
Tim O’Keefe, Director
KW Property Management & Consulting
Fort Lauderdale, FL
“What a great outreach and platform. God Bless.”
Ken Donohue, Former Inspector General
U.S. Department of Housing and Urban Development (HUD)
“I really do enjoy your newsletter – it is fantastic for the insurance industry in Florida.”
Bill Wilson, former PURE SAC Chair
PURE Insurance Company
“I really like your newsletter. It’s informative and to the point, even to the layperson. You are absolutely an asset to your industry. Keep it up please!”
Rivers H. Buford, III, Veteran Florida legislative and regulatory leader, retired
“Lisa is truly an insurance industry dynamo who operates her business with integrity and zealous representation. She is the person that legislators call upon when they have questions regarding necessary insurance reforms. Lisa is a tireless advocate for the protection of all Floridians and their property.”
Greg Holder, Retired Judge and Attorney
Zinober Diana & Monteverde P.A.
Tampa, FL
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