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Coronavirus in Florida

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Regulatory & economic perspective

There’s lots to catch-up on with the coronavirus and Florida from a regulatory and economic impact perspective. We have a complete roundup of the latest insurance and financial regulatory guidance as well as Florida’s take of the federal relief plan and state-assistance programs underway.

On the regulatory front:  The Florida Office of Insurance Regulation (OIR) has taken a balanced approach to date on COVID-19, with its latest two Informational Memorandum.  OIR-20-03M requires regulated companies to review and update their Business Continuity Plans, notify OIR if they have activated their Plan, and notify immediately if operations are compromised to the point of jeopardizing essential services to policyholders.  OIR-20-04M provides leniency on premium payments, removing exclusions on certain personal auto exclusions, virtual options for underwriting and claims inspections, and a list of general considerations, per OIR’s dedicated Coronavirus webpage.

The state has also eased the rules to allow licensed 4-40 customer service reps to work outside their agency office, to allow work from home.  It’s also extended the Assignment of Benefits (AOB) Data Call deadline to June 1 and waived the affidavit requirement within the data call.

What the Florida Medical Association couldn’t get done before the legislature last year, it’s trying to do now through OIR.  It has asked Insurance Commissioner David Altmaier to require insurance companies to reimburse health care providers the same rates for telehealth services as in-person visits.  Many companies have already expanded access to telehealth, but insist they should have the freedom to make their own reimbursement rates with providers.  Meanwhile, Governor DeSantis Issued an Executive Order directing that telehealth services be allowed for state employees on state health and pharmacy plans.

OIR’s monitoring and encouraging the insurance companies to step up their customer service is the best approach.  Regulators can then focus on carriers that need more than encouragement in these times.  For the most part, insurance companies rise to the occasion in times of crisis.

The Office of Financial Regulation (OFR), likewise, is easing regulatory requirements as it urges banks to do everything possible to ease the economic burdens on businesses from the virus.  “Reasonable efforts to make new loans and modify the terms on existing loans of affected customers will not be subject to examiner criticism,” OFR Commissioner Russell Weigel wrote in a letter to institutions he oversees.  Banks and credit unions are responding with things like one-month loan deferral payments and special low-interest relief loans with up to four years repayment.

Florida’s state agencies are closed to the public through April 19, but will remain in operation via phone and email.  Some employees are working from home and others from the office.

On the economic front:  While there is encouraging news that the coronavirus is expected to have little impact one way or the other on property catastrophe reinsurance lines, there is concern that P&C lines in general will suffer from the general economic slump that’s expected.  Florida unemployment claims for the week ending last Friday numbered 74,021, up from the 6,463 claims filed the previous week, as more businesses have had to shut down to prevent the virus’ spread.

Also this past Friday, Congress passed and the President signed the $2.2 trillion CARES Act to provide economic relief to the country.   Florida’s share will be $8.3 billion ($4.6B state and $3.7B local governments) along with a variety of additional funding, according to Florida TaxWatch.  Here’s a handy checklist of how the CARES Act can help you, courtesy of the U.S. Chamber of Commerce.

In addition, the President approved a Major Disaster Declaration for Florida, opening the way for a 75% federal cost share on state and local emergency protective measures.  FEMA has issued this Public Assistance Simplified Application Fact Sheet.  Governor DeSantis activated the Florida Small Business Emergency Bridge Loan Program designed to provide employers with 2-100 employees a quick, interest-free loan up to $50,000 to bridge the gap until a business secures other funds, whether it be insurance payments or longer-term Small Business Administration (SBA) loans.   The SBA loans are up to $2 million at 3.75% for up to 30 years.

LMA Newsletter of 3-30-20

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Tags: CARES Act, Coronavirus Florida, Coronavirus Insurance, Coronavirus Regulation, Emergency Bridge Loan, FEMA, Florida Office of Financial Regulation, Florida Office of Insurance Regulation, Florida TaxWatch, SBA Loan

“Just a quick note to say I always enjoy reading your newsletter. I have found many occasions to share it with family and friends who can’t understand why their insurance is expensive, as well as fellow employees. It is a great source of information in general, and especially helpful during the hectic times when work requires that I focus more narrowly on the task at hand, as it helps me keep sight of the big picture.”

Adam Marmelstein, Director of Agency & Market Services

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John Askins, Former Director
Florida Department of Financial Services, Division of Insurance Fraud

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George E. Kelly, Jr.
GK Consulting LLC
Hartford, CT

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D. Joel Whalen, Associate Professor
DePaul University Kellstadt Graduate School of Business & Past President, Association for Business Communication

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Austin Perez, Senior Policy Representative for Federal Housing, Valuation, Insurance and Commercial Issues
National Association of Realtors
Washington, D.C.

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Whitney Ricci, President & Founder
Ricci Insurance Group
Jacksonville, FL

“Lisa Miller is a true champion for the insurance industry, with her regular updates! We appreciate all you do and keeping us up to date on priority issues!”

Gillian Lloyd, Account Executive
Zywave
Milwaukee, WI

“Lisa, you will always be a public servant and your newsletters have shared valuable information to many. These newsletters are not five minute follow up reports. You’ve been to these disasters first hand and understand people lose everything and the elderly are the most vulnerable. It’s truly sad. Thank You for being sincere, when most are looking for ratings.”

John Greer, retired from construction, Plant City

“Lisa, I was delighted to get your newsletter. It is very professional and a great read about what’s going on. It was good to see you doing the things you’ve always done so well. You were always a great source of input when I was in the Capitol and glad to see you are still providing such great assistance.”

Frank Messersmith, former Florida state representative, 1980-1990

“I wanted to write to tell you that this newsletter is the best in the industry. I look forward to it every week! Thank you for all that you do.”

Rebecca Leadbeater, Regulatory Compliance Analyst
Frank Winston Crum Insurance
Clearwater, FL

“I do not know how to say in words the heartfelt thankfulness that you took the time to listen to me, heard me, and then TOOK action to get something done after the long emotional and FINANCIAL struggle with…the hardship of paying upfront for all the repairs from Hurricane Sally. I cannot say enough of how I appreciate you, your attitude of wanting to help people and the next step to actually take action to do something is amazing.”

Ramona Speer, Realtor®
Gulf Breeze, FL

“Just wanted to say that I thoroughly love your newsletter. It’s is always informative and insightful to the ins and outs of our industry.  You are an inspiration and an important asset in the insurance world.  Keep up the great work!” 

Cynthia Scott, President
University Insurance Group
Davie, FL

“I really like your newsletter. It’s informative and to the point, even to the layperson. You are absolutely an asset to your industry. Keep it up please!”

Rivers H. Buford, III, Veteran Florida legislative and regulatory leader, retired

“Keep informing and fighting!”

Mary Ann Medina, VP Client Partnerships
Charles Taylor
Lake Mary, FL

“I really do enjoy your newsletter – it is fantastic for the insurance industry in Florida.”

Bill Wilson, former PURE SAC Chair
PURE Insurance Company

“Congrats on your 17- year anniversary at Lisa Miller & Associates®!  You have created an awesome legacy and helped numerous companies, agents, and clients!  Enjoy listening to your podcasts and reading your newsletter!  Best way to keep up with what is happening in the FL insurance world.”

William McArthur, VP of Claims
Claims Adjustment Group (CAG)

“Just a quick note to let you know how much I have appreciated your newsletter over the years and the assistance they offer for those in the field of claims. We depend on the information more than you will ever know!”

Laurie Rasberry, Chief Claims Officer
Acorn Claims
Prosper, Texas

“The great thing about reading your newsletter Lisa, is that I can 100% trust that the info in it is completely accurate. Thank you for the time that you invest in this newsletter to keep everyone informed on new things going on in the industry.”

Lori Hall, Business Development Manager
Haag

“I absolutely loved your AM Best Interview – watched it twice! You have always been so impressive and inspiring to the insurance profession. The interview packed so much information into just a few minutes. Thanks for sharing. Please don’t stop, we all enjoy your insight.”

John Burkholder, Principal
Municipal Partners, LLC
2016 Public Risk Manager of the Year

“Lisa this is another great newsletter, and we appreciate the time and energy you put into these informative updates – you are on top of these topics!”

Mike Graham, CEO
Smart Vent Products, Floodproofing.com, & Risk Reduction Plus
Juno Beach, FL

“Another great Newsletter on Florida industry this week.  Your service and advocacy in Florida is very important to keeping me updated and apprised of the Florida insurance laws, trends and overall environment.  Something similar is very much needed in Louisiana, too.”

Jennifer Tedesco, Esq., Claims Director
Pharos Claims Services
Orlando, FL

“Thank you for all you do for the industry and the Verisk team. We are forever grateful and excited for the future. Getting your insight in my inbox is exactly what I need!”

John Haddad, Director of Product - XactAnalysis
Verisk Claims

“I have followed your weekly newsletter and podcasts and now have a full appreciation for what you bring to this industry.  You are an inspiring force, plain and simple.  I wanted you to know that you make a difference.  Thank you for all you do!”

Jeffrey Karam, CPCU
Bradenton, FL

“Thank you, Lisa, for your tireless work on behalf of the industry and the citizens of Florida. This post is incredibly comprehensive and helpful. Stay safe my friend.”

Mel Russell, President & CEO
Russell Insurance Consulting
St. Petersburg, FL

“Lisa is a wealth of knowledge and produces some very useful content. I read her newsletter every week, it has great content, and I learn a lot. Thank you for being such an advocate Lisa and educating all of us.”

Tim O’Keefe, Director
KW Property Management & Consulting
Fort Lauderdale, FL

“Your newsletter is fabulous!  I greatly appreciate the topics you expose, so that insurance professionals like myself can keep up with the latest events that affect the public we serve and ourselves.”

Cynthia Hoehn, Independent Property & Casualty Personal Lines insurance agent
Clermont, FL

“What a great outreach and platform. God Bless.”

Ken Donohue, Former Inspector General
U.S. Department of Housing and Urban Development (HUD)

“Lisa is truly an insurance industry dynamo who operates her business with integrity and zealous representation. She is the person that legislators call upon when they have questions regarding necessary insurance reforms. Lisa is a tireless advocate for the protection of all Floridians and their property.”

Greg Holder, Retired Judge and Attorney
Zinober Diana & Monteverde P.A.
Tampa, FL

“Hello Lisa, EXCELLENT articles! I love your newsletter. Already shared with my office!”

Ana Regina Myrrha, Agency Principal
American Insurance Point
Orlando, FL

“Thank you Lisa for staying on top of, as well as advocating, for Florida residents and legislative reform. Your newsletters are very informative and enjoy reading the points of view.”  

Shawna Miller, Sr. Claims Quality Assurance & Compliance Manager
Florida Peninsula Insurance Company
Jacksonville, FL

“Wow, what a great picture and worth a thousand words! I’ve been reading/listening religiously to your newsletters/podcasts. They’ve been a tremendous source of information. Thank you!”

Austin Perez, Senior Policy Advisor
National Association of Realtors®
Gulf Breeze, FL

“Thank you for the information. I enjoy the info that you share and in turn, I share with my daughter and her husband. Sending love and best wishes to you!”

Paula, lifelong hometown of Plant City pal

“You are under-thanked and under-appreciated for all the work you do for our industry but I’m one guy who really appreciates the information you gather and share.  Many times I pass it along to my clients. Many thanks.”

Dan Brown, Sr., President
Brown and Brown Insurance
Orlando, FL

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