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Flood Monitoring Slipping

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NFIP-compliance questioned

For years, FEMA’s National Flood Insurance Program (NFIP) has been asking Congress for more resources, not the least of which, for help handling the back-to-back-to-back big disaster years of 2017 through 2019.  So it’s no surprise to hear that FEMA is not meeting its own requirements in monitoring high-risk communities across the country taking part in the NFIP.  Here in Florida, FEMA visited only 13% of those communities every five years and in Texas, just 5% of those communities in that period.  As we know, flooding is the primary cause of disaster-related damage in the U.S.

Until 2019, FEMA’s goal was to visit all high-risk communities every five years to make sure they are complying with federal flood regulations.  In some cases, FEMA failed to visit them even once during the 11-year period of 2008-2019 in the review.

The GAO report, requested by senior members of Congress following the big 2017 storm season, focuses on NFIP communities in Florida and Texas, which represent almost half of the five million NFIP policies purchased nationwide.  GAO looked at how FEMA monitored the 1,722 communities in the two states that participate in the program (467 Florida and 1,255 Texas), but specifically, the 156 high-risk communities in Florida and 177 in Texas (see chart below).

“Without regular monitoring, FEMA’s ability to ensure communities comply with requirements is limited,” GAO reported.  “FEMA and state specialists also are to close out records of these visits in FEMA’s tracking system if they find no deficiencies or violations, or when the community has resolved any issues.  However, in Florida and Texas GAO found that records for many visits remained open for several years, and FEMA staff were unsure whether this indicated unresolved deficiencies or incomplete recordkeeping,” according to the report.

FEMA officials told GAO that one reason for the limited number of visits is staff resources, especially when they have to be diverted to help in actual disaster recovery efforts.  FEMA also said “it is a challenge to visit all high-risk communities in states with a large number of NFIP communities, such as Texas and Florida, but they generally do not have the same challenge in states with fewer communities,” according to the report.

Another unknown: FEMA hasn’t been generally collecting or analyzing follow-up assessments on properties with substantial flood damage (50% or more of the property’s value), limiting its ability to ensure the process operates as intended.  “Furthermore, FEMA has not clarified how communities can access NFIP claims data. Such data would help communities target substantial damage assessments after a flood,” GAO noted.

Besides doing a data review, GAO interviewed floodplain managers in 19 communities in Texas, Florida, and Louisiana, and officials from FEMA and floodplain management organizations.  Community floodplain officials cited challenges, including difficulty inspecting buildings after a flood, staff turnover, and adopting new NFIP flood maps.

The report notes that FEMA agreed with the GAO’s findings and recommendations and said it was working to implement solutions.

LMA Newsletter of 5-11-20

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Tags: Community Rating System, FEMA, Flood Insurance, Flood Insurance Rate Maps, General Accounting Office, Improving the National Flood Insurance Program, National Flood Insurance Program

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John Askins, Former Director
Florida Department of Financial Services, Division of Insurance Fraud

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William McArthur, VP of Claims
Claims Adjustment Group (CAG)

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Cynthia Hoehn, Independent Property & Casualty Personal Lines insurance agent
Clermont, FL

“Thank you, Lisa, for your tireless work on behalf of the industry and the citizens of Florida. This post is incredibly comprehensive and helpful. Stay safe my friend.”

Mel Russell, President & CEO
Russell Insurance Consulting
St. Petersburg, FL

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Tim O’Keefe, Director
KW Property Management & Consulting
Fort Lauderdale, FL

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Acorn Claims
Prosper, Texas

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Rebecca Leadbeater, Regulatory Compliance Analyst
Frank Winston Crum Insurance
Clearwater, FL

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Austin Perez, Senior Policy Representative for Federal Housing, Valuation, Insurance and Commercial Issues
National Association of Realtors
Washington, D.C.

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DePaul University Kellstadt Graduate School of Business & Past President, Association for Business Communication

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University Insurance Group
Davie, FL

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Lori Hall, Business Development Manager
Haag

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PURE Insurance Company

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Dan Brown, Sr., President
Brown and Brown Insurance
Orlando, FL

“Lisa this is another great newsletter, and we appreciate the time and energy you put into these informative updates – you are on top of these topics!”

Mike Graham, CEO
Smart Vent Products, Floodproofing.com, & Risk Reduction Plus
Juno Beach, FL

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Rivers H. Buford, III, Veteran Florida legislative and regulatory leader, retired

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Gillian Lloyd, Account Executive
Zywave
Milwaukee, WI

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Jeffrey Karam, CPCU
Bradenton, FL

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Paula, lifelong hometown of Plant City pal

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Frank Messersmith, former Florida state representative, 1980-1990

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Charles Taylor
Lake Mary, FL

“Thank you for all you do for the industry and the Verisk team. We are forever grateful and excited for the future. Getting your insight in my inbox is exactly what I need!”

John Haddad, Director of Product - XactAnalysis
Verisk Claims

“Lisa, you will always be a public servant and your newsletters have shared valuable information to many. These newsletters are not five minute follow up reports. You’ve been to these disasters first hand and understand people lose everything and the elderly are the most vulnerable. It’s truly sad. Thank You for being sincere, when most are looking for ratings.”

John Greer, retired from construction, Plant City

“Wow, what a great picture and worth a thousand words! I’ve been reading/listening religiously to your newsletters/podcasts. They’ve been a tremendous source of information. Thank you!”

Austin Perez, Senior Policy Advisor
National Association of Realtors®
Gulf Breeze, FL

“Another great Newsletter on Florida industry this week.  Your service and advocacy in Florida is very important to keeping me updated and apprised of the Florida insurance laws, trends and overall environment.  Something similar is very much needed in Louisiana, too.”

Jennifer Tedesco, Esq., Claims Director
Pharos Claims Services
Orlando, FL

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George E. Kelly, Jr.
GK Consulting LLC
Hartford, CT

“What a great outreach and platform. God Bless.”

Ken Donohue, Former Inspector General
U.S. Department of Housing and Urban Development (HUD)

“Thank you Lisa for staying on top of, as well as advocating, for Florida residents and legislative reform. Your newsletters are very informative and enjoy reading the points of view.”  

Shawna Miller, Sr. Claims Quality Assurance & Compliance Manager
Florida Peninsula Insurance Company
Jacksonville, FL

“Lisa is truly an insurance industry dynamo who operates her business with integrity and zealous representation. She is the person that legislators call upon when they have questions regarding necessary insurance reforms. Lisa is a tireless advocate for the protection of all Floridians and their property.”

Greg Holder, Retired Judge and Attorney
Zinober Diana & Monteverde P.A.
Tampa, FL

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Ana Regina Myrrha, Agency Principal
American Insurance Point
Orlando, FL

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John Burkholder, Principal
Municipal Partners, LLC
2016 Public Risk Manager of the Year

“A high-profile attempt to undo recent litigation reforms that helped stabilize the insurance market was successfully defeated. We’re grateful to trusted experts like Lisa Miller (former Florida Deputy Insurance Commissioner, now one of the state’s top insurance advocates) for providing ongoing updates during every legislative session.”

Whitney Ricci, President & Founder
Ricci Insurance Group
Jacksonville, FL

“Just a quick note to say I always enjoy reading your newsletter. I have found many occasions to share it with family and friends who can’t understand why their insurance is expensive, as well as fellow employees. It is a great source of information in general, and especially helpful during the hectic times when work requires that I focus more narrowly on the task at hand, as it helps me keep sight of the big picture.”

Adam Marmelstein, Director of Agency & Market Services

“I do not know how to say in words the heartfelt thankfulness that you took the time to listen to me, heard me, and then TOOK action to get something done after the long emotional and FINANCIAL struggle with…the hardship of paying upfront for all the repairs from Hurricane Sally. I cannot say enough of how I appreciate you, your attitude of wanting to help people and the next step to actually take action to do something is amazing.”

Ramona Speer, Realtor®
Gulf Breeze, FL

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