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Florida Attorney General Sues Roofer for Deceiving Customers

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Plus, more new property insurance companies join the Florida market

A roofing company and its owner are in trouble with Florida’s Attorney General for allegedly violating a series of recent legislatively-created insurance consumer protection reforms; a lawyer in the know outlines how to avoid rip-offs, litigation and construction delays in hurricane rebuilding; Florida welcomes another two new property insurance companies; the health of the reinsurance market at mid-year; plus, ‘open carry’ of guns is now the law of the land in Florida.  It’s all in this week’s Property Insurance News.

Roofing Rip-off Lawsuit: The Florida Attorney General’s Office has filed a lawsuit and petition for injunction & restitution against Jacksonville-based Florida Roof Specialists and its President Jeremey Rogero, the result of a year-long investigation involving 131 consumer complaints.  The lawsuit alleges a “scheme” by the company involving “frivolous” liens and lawsuits against customers around the Tampa Bay area.  It began when sales reps, often after storms “falsely told many consumers that if they retain defendant’s services, the roofing company would personally handle their roofing claims with their respective insurance companies and that their only out of pocket cost would be their insurance deductible.”  Consumers were “misled” there wouldn’t be further charges.  But after the roofs were installed, consumers received bills, some in excess of what their insurance companies paid for the roofs.  Those who didn’t pay were subject to liens and foreclosure lawsuits by the company that the AG’s suit described as “baseless” and lacking prices for roofing services. The lawsuit also alleges invalid Assignments of Benefits (AOB) agreements both before and after the Florida Legislature outlawed their use, in what the AG described as “deceptive, unfair, and unconscionable.” 

WFLA-TV in Tampa helped bring the problem to light with multiple stories, including a recent one where the homeowner faces foreclosure after getting a $26,000 supplemental bill after insurance paid $24,000 for a new roof.  One story commenter wrote “If you file more than 100 foreclosure actions, you are not in the roofing business, you are in the home acquisition business.”   The case serves as a timely reminder to “Talk to your insurance company first.”

Attorney Stephen Schahrer

Avoiding Construction Problems: When a hurricane tears through a community, the damage left behind can feel overwhelming.  For property owners, the priority is to get repairs done quickly so that life and business can return to normal.  But too often, homeowners and business owners face months of waiting as construction drags on—or worse, never gets completed at all.  This raises a pressing question: If repairs are delayed after a hurricane, do property owners have legal recourse against the contractor or construction company?  Attorney Stephen Schahrer, a Shareholder in the Boatman Ricci law firm of Naples, which has seen more than its share of devastating hurricanes, has written a comprehensive yet straightforward article, including practical advice, that you can read here.

More New Insurance Companies: The Florida Office of Insurance Regulation (OIR) announced last week it has authorized two new additional property and casualty insurance companies.  Stand Insurance Exchange and Praxis Reciprocal Exchange mark the 16th and 17th insurers to enter the market since Florida’s legislative reforms.  The new companies, listed below in order of their Certificate of Authority date, bring in more than $574 million in policyholder surplus per OIR to support additional growth in the Florida’s property market.

Tower Hill Insurance Exchange – 12/21/2021
Mainsail Insurance – 08/10/2023
Orion180 Insurance – 08/21/2023
Orion180 Select Insurance – 08/21/2023
Orange Insurance Exchange – 10/06/2023
Condo Owners Reciprocal Exchange – 11/30/2023
Patriot Select Insurance – 12/27/2023
Manatee Insurance Exchange – 02/02/2024
Ovation Home Insurance Exchange – 04/03/2024
Trusted Resource Underwriters Exchange – 04/15/2024
Trident Reciprocal Exchange – 08/21/2024
Tailrow Insurance Exchange – 11/13/2024
ASl Select Insurance Corp – 12/09/2024
Mangrove Property Insurance – 01/15/2025
Viceroy Preferred Insurance – 08/01/2025
Praxis Reciprocal Exchange – 09/17/2025
Stand Insurance Exchange – 09/15/2025

Mid-year Reinsurance Report: Gallagher Re is out with its twice-annual Reinsurance Market Report, an in-depth analysis on the size and performance of the reinsurance industry.  Global reinsurance dedicated capital totaled $805 billion at half-year 2025, an increase of 4.8% versus the restated full year 2024 base.  Albeit still at historically strong levels, Gallagher Re’s analysis of a subset of 16 reinsurers shows the reported and underlying combined ratios increased to 87.5% (vs. 2024 HY: 84.6%) and 94.7% (vs. 2024 HY: 94.2%) respectively.  Reported Return on Equity (ROE) remained strong at 17.7%, yet lower than 19.6% at 2024 HY. The underlying ROE suffered (12.6% vs 15.2% at 2024 HY) from various (partly one-off) factors not related to P&C reinsurance underwriting or investment income.  Reinsurers are well positioned to maintain strong profitability in 2025.  Assuming a ‘normal’ level of natural catastrophe losses, expectations are for an underlying ROE of 13-14% and a headline ROE of approximately 17-18%1 for the full year, both significantly above the industry’s cost of capital.  As a result, traditional reinsurance capital is on track to increase by roughly 8% in 2025.  Josh Knapp, Gallagher Re’s Executive Vice President, recently sat down with Reinsurance News for an interesting discussion on aggregate reinsurance making a comeback.

Florida Attorney General James Uthmaier

Open Carry: Florida Attorney General James Uthmeier last week said Floridians ability to openly carry guns is “the law of the state,” and issued guidance to prosecutors and law enforcement.  It follows a decision by a panel of the First District Court of Appeal that ruled a longstanding ban was unconstitutional.  Uthmeier said “some cleanup” in laws might be needed by the Florida Legislature as there are some places where guns still cannot be carried.

LMA Newsletter of 9-22-25

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Tags: Boatman Ricci, Construction, Consumer Complaints, Consumer Protection, Florida Homeowners Insurance Market, Florida Office of Insurance Regulation, Florida Property Insurance, Florida Roof Specialists, Hurricane Repair, Insurance Fraud, James Uthmeier, Jeremey Rogero, Open Carry Gun, Praxis Reciprocal Exchange, Reinsurance, Roof Contracting, Roof repair, Stand Insurance Exchange, Stephen Schahrer

“I do not know how to say in words the heartfelt thankfulness that you took the time to listen to me, heard me, and then TOOK action to get something done after the long emotional and FINANCIAL struggle with…the hardship of paying upfront for all the repairs from Hurricane Sally. I cannot say enough of how I appreciate you, your attitude of wanting to help people and the next step to actually take action to do something is amazing.”

Ramona Speer, Realtor®
Gulf Breeze, FL

“Lisa is truly an insurance industry dynamo who operates her business with integrity and zealous representation. She is the person that legislators call upon when they have questions regarding necessary insurance reforms. Lisa is a tireless advocate for the protection of all Floridians and their property.”

Greg Holder, Retired Judge and Attorney
Zinober Diana & Monteverde P.A.
Tampa, FL

“Keep up the great work, Lisa! I enjoy your updates!”

John Askins, Former Director
Florida Department of Financial Services, Division of Insurance Fraud

“Lisa this is another great newsletter, and we appreciate the time and energy you put into these informative updates – you are on top of these topics!”

Mike Graham, CEO
Smart Vent Products, Floodproofing.com, & Risk Reduction Plus
Juno Beach, FL

“Thank you Lisa for staying on top of, as well as advocating, for Florida residents and legislative reform. Your newsletters are very informative and enjoy reading the points of view.”  

Shawna Miller, Sr. Claims Quality Assurance & Compliance Manager
Florida Peninsula Insurance Company
Jacksonville, FL

“A high-profile attempt to undo recent litigation reforms that helped stabilize the insurance market was successfully defeated. We’re grateful to trusted experts like Lisa Miller (former Florida Deputy Insurance Commissioner, now one of the state’s top insurance advocates) for providing ongoing updates during every legislative session.”

Whitney Ricci, President & Founder
Ricci Insurance Group
Jacksonville, FL

“Lisa, you will always be a public servant and your newsletters have shared valuable information to many. These newsletters are not five minute follow up reports. You’ve been to these disasters first hand and understand people lose everything and the elderly are the most vulnerable. It’s truly sad. Thank You for being sincere, when most are looking for ratings.”

John Greer, retired from construction, Plant City

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Lori Hall, Business Development Manager
Haag

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Austin Perez, Senior Policy Advisor
National Association of Realtors®
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Tim O’Keefe, Director
KW Property Management & Consulting
Fort Lauderdale, FL

“What a great outreach and platform. God Bless.”

Ken Donohue, Former Inspector General
U.S. Department of Housing and Urban Development (HUD)

“Thank you, Lisa, for your tireless work on behalf of the industry and the citizens of Florida. This post is incredibly comprehensive and helpful. Stay safe my friend.”

Mel Russell, President & CEO
Russell Insurance Consulting
St. Petersburg, FL

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Brown and Brown Insurance
Orlando, FL

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Cynthia Hoehn, Independent Property & Casualty Personal Lines insurance agent
Clermont, FL

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Ana Regina Myrrha, Agency Principal
American Insurance Point
Orlando, FL

“I absolutely loved your AM Best Interview – watched it twice! You have always been so impressive and inspiring to the insurance profession. The interview packed so much information into just a few minutes. Thanks for sharing. Please don’t stop, we all enjoy your insight.”

John Burkholder, Principal
Municipal Partners, LLC
2016 Public Risk Manager of the Year

“Another great Newsletter on Florida industry this week.  Your service and advocacy in Florida is very important to keeping me updated and apprised of the Florida insurance laws, trends and overall environment.  Something similar is very much needed in Louisiana, too.”

Jennifer Tedesco, Esq., Claims Director
Pharos Claims Services
Orlando, FL

“Great article on Risk Rating 2.0!”

Austin Perez, Senior Policy Representative for Federal Housing, Valuation, Insurance and Commercial Issues
National Association of Realtors
Washington, D.C.

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Gillian Lloyd, Account Executive
Zywave
Milwaukee, WI

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Rivers H. Buford, III, Veteran Florida legislative and regulatory leader, retired

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Paula, lifelong hometown of Plant City pal

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George E. Kelly, Jr.
GK Consulting LLC
Hartford, CT

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Mary Ann Medina, VP Client Partnerships
Charles Taylor
Lake Mary, FL

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John Haddad, Director of Product - XactAnalysis
Verisk Claims

“Congrats on your 17- year anniversary at Lisa Miller & Associates®!  You have created an awesome legacy and helped numerous companies, agents, and clients!  Enjoy listening to your podcasts and reading your newsletter!  Best way to keep up with what is happening in the FL insurance world.”

William McArthur, VP of Claims
Claims Adjustment Group (CAG)

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Jeffrey Karam, CPCU
Bradenton, FL

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D. Joel Whalen, Associate Professor
DePaul University Kellstadt Graduate School of Business & Past President, Association for Business Communication

“Just a quick note to let you know how much I have appreciated your newsletter over the years and the assistance they offer for those in the field of claims. We depend on the information more than you will ever know!”

Laurie Rasberry, Chief Claims Officer
Acorn Claims
Prosper, Texas

“Lisa, I was delighted to get your newsletter. It is very professional and a great read about what’s going on. It was good to see you doing the things you’ve always done so well. You were always a great source of input when I was in the Capitol and glad to see you are still providing such great assistance.”

Frank Messersmith, former Florida state representative, 1980-1990

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Cynthia Scott, President
University Insurance Group
Davie, FL

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Bill Wilson, former PURE SAC Chair
PURE Insurance Company

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Rebecca Leadbeater, Regulatory Compliance Analyst
Frank Winston Crum Insurance
Clearwater, FL

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