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Freeing-Up Hurricane Michael Debris Cleanup Money

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Michael created 10x more debris than Irma

Lisa Miller with LMA volunteers cleaning-up debris in Panama City, FL, January 12, 2019

Our volunteer crew from Lisa Miller & Associates helped clean-up a Panama City neighborhood last weekend.  We saw what Governor DeSantis saw a few days later when he visited and then ordered the state to speed up recovery money to affected communities: debris, debris, and more debris.

Our crew of folks from Tallahassee, Pensacola, and Georgia collected tree and trash debris in two neighborhoods off of West Beach Drive just outside downtown.  We also manned the brooms and gave the sidewalks a good sweeping.  Despite the seriously damaged homes and endless piles of debris we saw, there is something uplifting to at least having a clean sidewalk – a small but significant sign of normalcy in a town that three months post-Hurricane Michael is anything but normal.  Several residents stopped to thank us for remembering them and pitching-in to what was part of a city-wide cleanup day.

Governor DeSantis at Hurricane Michael recovery briefing with FEMA & local officials in Panama City, FL, January 16, 2019

The Governor visited Panama City and nearby towns this past week – his second since taking office – and met with FEMA Director Brock Long and local officials to assess the progress.  He later ordered the state Department of Emergency Management to expedite more funds to local communities so they can get 50% of the costs upfront to help accelerate what he called the “massive” debris cleanup.  He is also asking the White House to increase federal reimbursement to local communities, who simply don’t have the budgets to fund the cleanup upfront.

The state is providing $2.8 million in matching funds for debris removal in Mexico Beach, ground zero for the high-end Category 4 storm that struck with devastating 155 mph winds and 15 foot storm surge.  The usual reimbursement process is slow and cumbersome.  Last week, Senator Bill Montford (D-Tallahassee) whose district includes some of the worst hit areas, filed SB 376 that would allot up to $50 million a year from the state Land Acquisition Trust Fund for the 14 counties that suffered damage.  The trust is funded by doc stamp taxes for land and water conservation and last year brought in $870 million.  Another bill, HB 191 would pull $100 million from the BP Oil Spill Deep Horizon fund for inland counties (more in Bill Watch).

Piles of debris sit outside each house in the Derby Woods subdivision in Lynn Haven, FL, January 12, 2019

FEMA Director Long said more trailers are on their way to the Panhandle to provide temporary housing to displaced residents.  He noted that “large-scale disaster recovery takes many years, not months” and that the area has a long way to go.  Director Long said he doesn’t expect the response will be impacted by the current federal shutdown.

Estimates are that Hurricane Michael created 20 million cubic tons of debris as it cut a 60-mile wide path from the Gulf of Mexico into Georgia.  Compare that to the 2 million cubic tons of debris created by Hurricane Irma, which cut a swath from Key West to Jacksonville in September 2017.  While local governments, years later, usually end up being reimbursed 75% by the feds for debris removal, the Governor is pushing for 90% for Michael.  Until the debris is removed, business and tourism can’t fully return.

More than $835 million in federal funds has been provided for homeowners, renters, businesses and federal flood insurance policyholders as of Jan. 9. There’s a full breakdown here.  As of January 11, 141,039 Florida claims with estimated insured losses now topping $5 billion have been filed.  Nearly 73% of those claims are closed (of those, 84% were paid and 16% unpaid which has remained a steady stat).  Georgia reports $1.1 billion in losses from 95,182 claims as of January 3. 

LMA Volunteer Mike Rogers cutting away damaged branches in Panama City, FL, January 12, 2019

State Senator Doug Broxson (R-Gulf Breeze), Chairman of the Senate Banking & Insurance Committee, said he believes Michael will turn out to be a $10-billion storm.  He continues to lead and push for help in the panhandle, especially from the federal government, saying in a recent article that “it’s the most uninsured storm ever to hit Florida. We’ve got more than $2 billion of timber that’s been destroyed. Those are generational problems. They’re not five-year fixes. They’re 30-year fixes.”  Panhandle residents are lucky to have Sen. Broxson as a champion.

Meanwhile, the trade group Restoration Association of Florida, was having a meeting of its own this past week, with members of the public invited, but not insurance companies.  There were complaints of slow-paying and underpaying claims.  But as we know, carriers are working diligently at processing claims that take time and sometimes change – and so do the claims payment as new damage is discovered.

Lisa Miller & team directing a front loader removing debris in Panama City, FL, January 12, 2019

Chris Davis, manager of Noble Public Adjusting Group and who has appeared on a local TV series “Insurance Wars” distributed on Facebook, sums it up this way in the local newspaper: “The original idea behind the show was education. If you go down to Miami, they don’t even call their insurance company when they have a claim to file. They call a PA or attorney and the PA or attorney files a claim for them,” Davis said. “They’ve been hit so many times with storms they know the hustle before the game begins. That’s not the case in the Panhandle of Florida. It doesn’t get hit that often.”

Really Chris?  Since the insurance industry started over 200 years ago, policyholders called their insurance company first with a claim.  There’s only one reason to call someone OTHER than the insurance company first and that’s the greed behind the PA or attorney who doesn’t suggest to their client to work it out BEFORE seeking outside assistance.

Readers of this LMA Newsletter were reminded as recently as the last edition, in a carrier litigation chart provided by Citizens Property Insurance, that only 1 in 4 lawsuits originate from an assignment of benefits document.  That means that unfortunately, Chris Davis’ discussion above is true because, as noted earlier, greed is driving the lawsuit explosion.  It is NOT in the best interest of policyholders to call anyone other than the insurance company first, but the increasing billboards and advertising by lawyers, incorrectly, say otherwise.

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Tags: FEMA, Governor DeSantis, Hurricane Debris Removal, Hurricane Michael, Hurricane Recovery, Panama City Cleanup

“Keep informing and fighting!”

Mary Ann Medina, VP Client Partnerships
Charles Taylor
Lake Mary, FL

“Just a quick note to say I always enjoy reading your newsletter. I have found many occasions to share it with family and friends who can’t understand why their insurance is expensive, as well as fellow employees. It is a great source of information in general, and especially helpful during the hectic times when work requires that I focus more narrowly on the task at hand, as it helps me keep sight of the big picture.”

Adam Marmelstein, Director of Agency & Market Services

“Wow, what a great picture and worth a thousand words! I’ve been reading/listening religiously to your newsletters/podcasts. They’ve been a tremendous source of information. Thank you!”

Austin Perez, Senior Policy Advisor
National Association of Realtors®
Gulf Breeze, FL

“Lisa, you will always be a public servant and your newsletters have shared valuable information to many. These newsletters are not five minute follow up reports. You’ve been to these disasters first hand and understand people lose everything and the elderly are the most vulnerable. It’s truly sad. Thank You for being sincere, when most are looking for ratings.”

John Greer, retired from construction, Plant City

“Your newsletter is fabulous!  I greatly appreciate the topics you expose, so that insurance professionals like myself can keep up with the latest events that affect the public we serve and ourselves.”

Cynthia Hoehn, Independent Property & Casualty Personal Lines insurance agent
Clermont, FL

“Just wanted to say that I thoroughly love your newsletter. It’s is always informative and insightful to the ins and outs of our industry.  You are an inspiration and an important asset in the insurance world.  Keep up the great work!” 

Cynthia Scott, President
University Insurance Group
Davie, FL

“A high-profile attempt to undo recent litigation reforms that helped stabilize the insurance market was successfully defeated. We’re grateful to trusted experts like Lisa Miller (former Florida Deputy Insurance Commissioner, now one of the state’s top insurance advocates) for providing ongoing updates during every legislative session.”

Whitney Ricci, President & Founder
Ricci Insurance Group
Jacksonville, FL

“I absolutely loved your AM Best Interview – watched it twice! You have always been so impressive and inspiring to the insurance profession. The interview packed so much information into just a few minutes. Thanks for sharing. Please don’t stop, we all enjoy your insight.”

John Burkholder, Principal
Municipal Partners, LLC
2016 Public Risk Manager of the Year

“Thank you for the information. I enjoy the info that you share and in turn, I share with my daughter and her husband. Sending love and best wishes to you!”

Paula, lifelong hometown of Plant City pal

“Wow, what a dazzling amount of expertise and content, Lisa! You continue to amaze after 40-years of being amazing. Your newsletter is extraordinary. Congratulations!”

D. Joel Whalen, Associate Professor
DePaul University Kellstadt Graduate School of Business & Past President, Association for Business Communication

“I really do enjoy your newsletter – it is fantastic for the insurance industry in Florida.”

Bill Wilson, former PURE SAC Chair
PURE Insurance Company

“I really like your newsletter. It’s informative and to the point, even to the layperson. You are absolutely an asset to your industry. Keep it up please!”

Rivers H. Buford, III, Veteran Florida legislative and regulatory leader, retired

“Thank you, Lisa, for your tireless work on behalf of the industry and the citizens of Florida. This post is incredibly comprehensive and helpful. Stay safe my friend.”

Mel Russell, President & CEO
Russell Insurance Consulting
St. Petersburg, FL

“I do not know how to say in words the heartfelt thankfulness that you took the time to listen to me, heard me, and then TOOK action to get something done after the long emotional and FINANCIAL struggle with…the hardship of paying upfront for all the repairs from Hurricane Sally. I cannot say enough of how I appreciate you, your attitude of wanting to help people and the next step to actually take action to do something is amazing.”

Ramona Speer, Realtor®
Gulf Breeze, FL

“Keep up the great work, Lisa! I enjoy your updates!”

John Askins, Former Director
Florida Department of Financial Services, Division of Insurance Fraud

“What a great outreach and platform. God Bless.”

Ken Donohue, Former Inspector General
U.S. Department of Housing and Urban Development (HUD)

“The great thing about reading your newsletter Lisa, is that I can 100% trust that the info in it is completely accurate. Thank you for the time that you invest in this newsletter to keep everyone informed on new things going on in the industry.”

Lori Hall, Business Development Manager
Haag

“Congrats on your 17- year anniversary at Lisa Miller & Associates®!  You have created an awesome legacy and helped numerous companies, agents, and clients!  Enjoy listening to your podcasts and reading your newsletter!  Best way to keep up with what is happening in the FL insurance world.”

William McArthur, VP of Claims
Claims Adjustment Group (CAG)

“I wanted to write to tell you that this newsletter is the best in the industry. I look forward to it every week! Thank you for all that you do.”

Rebecca Leadbeater, Regulatory Compliance Analyst
Frank Winston Crum Insurance
Clearwater, FL

“Lisa this is another great newsletter, and we appreciate the time and energy you put into these informative updates – you are on top of these topics!”

Mike Graham, CEO
Smart Vent Products, Floodproofing.com, & Risk Reduction Plus
Juno Beach, FL

“I have followed your weekly newsletter and podcasts and now have a full appreciation for what you bring to this industry.  You are an inspiring force, plain and simple.  I wanted you to know that you make a difference.  Thank you for all you do!”

Jeffrey Karam, CPCU
Bradenton, FL

“You are under-thanked and under-appreciated for all the work you do for our industry but I’m one guy who really appreciates the information you gather and share.  Many times I pass it along to my clients. Many thanks.”

Dan Brown, Sr., President
Brown and Brown Insurance
Orlando, FL

“Just a quick note to let you know how much I have appreciated your newsletter over the years and the assistance they offer for those in the field of claims. We depend on the information more than you will ever know!”

Laurie Rasberry, Chief Claims Officer
Acorn Claims
Prosper, Texas

“Lisa, I was delighted to get your newsletter. It is very professional and a great read about what’s going on. It was good to see you doing the things you’ve always done so well. You were always a great source of input when I was in the Capitol and glad to see you are still providing such great assistance.”

Frank Messersmith, former Florida state representative, 1980-1990

“Another great Newsletter on Florida industry this week.  Your service and advocacy in Florida is very important to keeping me updated and apprised of the Florida insurance laws, trends and overall environment.  Something similar is very much needed in Louisiana, too.”

Jennifer Tedesco, Esq., Claims Director
Pharos Claims Services
Orlando, FL

“Great article on Risk Rating 2.0!”

Austin Perez, Senior Policy Representative for Federal Housing, Valuation, Insurance and Commercial Issues
National Association of Realtors
Washington, D.C.

“Lisa, thank you for sending your newsletter to me. It keeps me up with news I can use. I hope all is well with you and wish you continued success.”

George E. Kelly, Jr.
GK Consulting LLC
Hartford, CT

“Hello Lisa, EXCELLENT articles! I love your newsletter. Already shared with my office!”

Ana Regina Myrrha, Agency Principal
American Insurance Point
Orlando, FL

“Lisa is a wealth of knowledge and produces some very useful content. I read her newsletter every week, it has great content, and I learn a lot. Thank you for being such an advocate Lisa and educating all of us.”

Tim O’Keefe, Director
KW Property Management & Consulting
Fort Lauderdale, FL

“Lisa is truly an insurance industry dynamo who operates her business with integrity and zealous representation. She is the person that legislators call upon when they have questions regarding necessary insurance reforms. Lisa is a tireless advocate for the protection of all Floridians and their property.”

Greg Holder, Retired Judge and Attorney
Zinober Diana & Monteverde P.A.
Tampa, FL

“Thank you Lisa for staying on top of, as well as advocating, for Florida residents and legislative reform. Your newsletters are very informative and enjoy reading the points of view.”  

Shawna Miller, Sr. Claims Quality Assurance & Compliance Manager
Florida Peninsula Insurance Company
Jacksonville, FL

“Thank you for all you do for the industry and the Verisk team. We are forever grateful and excited for the future. Getting your insight in my inbox is exactly what I need!”

John Haddad, Director of Product - XactAnalysis
Verisk Claims

“Lisa Miller is a true champion for the insurance industry, with her regular updates! We appreciate all you do and keeping us up to date on priority issues!”

Gillian Lloyd, Account Executive
Zywave
Milwaukee, WI

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