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Nonverbal Overload

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Photo by Anna Shvets from Pexels

When the COVID-19 pandemic took hold in early 2020 and people shifted to living their lives totally from home, videoconferencing quickly became a primary mode of communication.  Suddenly, hundreds of millions of people were spending most of their work day sitting in front of a screen, watching an array of faces staring back at them, and the term “Zoom fatigue” soon emerged.  It was reported as a peculiar sort of tiredness at the end of whole days of videoconferencing, which seemed reasonable but counter-intuitive.

A new study from Stanford University communications specialist Jeremy Bailenson is investigating the increasingly prevalent condition of “Zoom Fatigue.”  Bailenson suggests there are four key factors that make videoconferencing so uniquely exhaustive, and he recommends simple solutions to reduce those symptoms.

One cause for Zoom Fatigue he suggests is the state of stressed hyper-stimulation created by excessive periods of close-up eye contact.  Unlike an in-person meeting, where participants will move from looking at a speaker to other things in the room, such as note taking, on Zoom everyone is always staring at everyone.  The short-term solutions to mitigate this issue is to reduce the size of your videoconferencing window or try to move away from your computer monitor.  The goal, Bailenson notes, is to increase the personal space between yourself and other Zoom participants’ faces.

Zoom and other videoconferencing technologies have undoubtedly been useful tools helping us weather this global pandemic.  Of course, it is not likely we will revert fully back to the way things were done before the pandemic, as virtual meetings are now deeply woven into our social fabric and there are tangible practical benefits, as we’ve outlined in past newsletters.  As we continue to navigate this new world and reflect on the behavioral changes our society has embraced, new research will hopefully bring us greater insight into these and related issues.

See you on the trail,
Lisa

LMA Newsletter of 3-8-21 

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Tags: Jeremy Bailenson, Remote Work, Videoconferencing, Zoom

“Thank you Lisa for staying on top of, as well as advocating, for Florida residents and legislative reform. Your newsletters are very informative and enjoy reading the points of view.”  

Shawna Miller, Sr. Claims Quality Assurance & Compliance Manager
Florida Peninsula Insurance Company
Jacksonville, FL

“Lisa this is another great newsletter, and we appreciate the time and energy you put into these informative updates – you are on top of these topics!”

Mike Graham, CEO
Smart Vent Products, Floodproofing.com, & Risk Reduction Plus
Juno Beach, FL

“Just wanted to say that I thoroughly love your newsletter. It’s is always informative and insightful to the ins and outs of our industry.  You are an inspiration and an important asset in the insurance world.  Keep up the great work!” 

Cynthia Scott, President
University Insurance Group
Davie, FL

“Great article on Risk Rating 2.0!”

Austin Perez, Senior Policy Representative for Federal Housing, Valuation, Insurance and Commercial Issues
National Association of Realtors
Washington, D.C.

“Your newsletter is fabulous!  I greatly appreciate the topics you expose, so that insurance professionals like myself can keep up with the latest events that affect the public we serve and ourselves.”

Cynthia Hoehn, Independent Property & Casualty Personal Lines insurance agent
Clermont, FL

“I have followed your weekly newsletter and podcasts and now have a full appreciation for what you bring to this industry.  You are an inspiring force, plain and simple.  I wanted you to know that you make a difference.  Thank you for all you do!”

Jeffrey Karam, CPCU
Bradenton, FL

“Lisa Miller is a true champion for the insurance industry, with her regular updates! We appreciate all you do and keeping us up to date on priority issues!”

Gillian Lloyd, Account Executive
Zywave
Milwaukee, WI

“Just a quick note to let you know how much I have appreciated your newsletter over the years and the assistance they offer for those in the field of claims. We depend on the information more than you will ever know!”

Laurie Rasberry, Chief Claims Officer
Acorn Claims
Prosper, Texas

“Another great Newsletter on Florida industry this week.  Your service and advocacy in Florida is very important to keeping me updated and apprised of the Florida insurance laws, trends and overall environment.  Something similar is very much needed in Louisiana, too.”

Jennifer Tedesco, Esq., Claims Director
Pharos Claims Services
Orlando, FL

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