Episode 61 – The Evolving Insurance Landscape

Lisa Miller has the tables turned on her in this podcast where she’s the guest, in this originally-aired episode of the InsuredMine podcast with CEO and host Raution Jaiswal.  The former Florida Deputy Insurance Commissioner discusses her career and the evolving insurance landscape – both here in Florida and nationally – and how to decode it.

The discussion covers litigation reforms, market stability, Citizens Property Insurance depopulation, and other legislative actions in Florida that are restoring consumer confidence and attracting private insurance companies. They also touch on national trends like parametric insurance, the rise of artificial intelligence in underwriting and claims, and the impact of the National Flood Insurance Program shutdown on real estate closings.

Show Notes

Lisa Miller shared her extensive experience in the insurance industry, spanning 35 years, and her work with various stakeholders, including agents, contractors, disaster recovery experts, Realtors®, and insurance company executives.  She recounted her first exposure to catastrophes during 1992’s Hurricane Andrew, which shaped her career and commitment to helping policyholders, and her expanding role in disaster recovery today.

Miller shared her views and provided insights on:

• Litigation Reform & Market Stability: How recent legislative actions in Florida are restoring consumer confidence and attracting private insurance companies back to the state.
• The Citizens Property Insurance Corporation’s Depopulation Strategy: The push to move policies from government-run insurance to private markets for long-term sustainability.  The strategy has reduced policies from over 1.5 million to under 500,000.
• National Trends: The rise of parametric insurance and its potential to revolutionize the flood insurance space; how states such as Louisiana and California are rethinking risk and resilience; concerns of northeastern states about rising water levels; and the importance of attracting young, innovative professionals to the insurance industry to drive future growth and innovation.
• Innovation & Artificial Intelligence: Why AI isn’t a threat but a tool – if used responsibly – to make underwriting and claims smarter.  Miller emphasized the importance of AI in improving efficiency and consumer confidence, emphasizing its potential as a tool rather than a threat.  She discussed a recent Florida legislative committee meeting devoted to AI and its use in insurance claims, including a subsequent bill filed in the January 2026 legislative session that would require human reviews of insurance claim denials.

The podcast had its light moments, as well.  “I often laugh and say that when people see me coming, particularly in the halls of the Capitol of Florida, they either run toward me or they run the other way, because those that go the other way are scared of it.  Insurance is very intimidating, and I do everything I can every single day to demystify it,” said Miller.

Miller and Jaiswal’s conversation highlights the shift towards a more competitive and consumer-friendly insurance market in Florida.  Miller mentioned that she’s used this InsuredMine podcast as a primer for newly elected legislators to help explain Florida’s property insurance market.  “If someone says, ‘Tell me about property insurance,’ I think this podcast does the trick.”

Links and Resources Mentioned in this Episode

InsuredMine

30 Minutes with An Insurance CEO – Lisa Miller (video version of this podcast on YouTube)

Assignment of Benefits & Insurance Litigation Reforms webpage (Lisa Miller & Associates)

Citizens’ Litigation Rate Down 34%, Depopulation Working (LMA Newsletter of September 22, 2025)

Legislature Probes AI Use in Insurance Claims (LMA Newsletter of October 20, 2025)

Property Insurance Stability Report (Florida Office of Insurance Regulation, July 2025)

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The Florida Insurance Roundup from Lisa Miller & Associates, brings you the latest developments in Property & Casualty, Healthcare, Workers’ Compensation, and Surplus Lines insurance from around the Sunshine State.  Based in the state capital of Tallahassee, Lisa Miller & Associates provides its clients with focused, intelligent, and cost conscious solutions to their business development, government consulting, and public relations needs.  On the web at www.LisaMillerAssociates.com or call 850-222-1041.  Your questions, comments, and suggestions are welcome!  Date of Recording 11/17/2025. Email via [email protected]   Composer: www.TeleDirections.com  © Copyright 2017-2025 Lisa Miller & Associates, All Rights Reserved