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Special Session Follow-up

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Lisa being interviewed by the news media at the Capitol during the May 2022 Special Session

While the two bills signed into law from the Florida Legislature’s recent special session had many positives (read the final Special Session Bill Watch), more comprehensive measures were needed to address the root cause of our property insurance dilemma in Florida: excessive litigation.  The current excesses are driven by fraudulent roof claims.  I say “current” because you need to understand that this is an insidious game of whack-a-mole that is now going on its second decade, as explained by Florida Insurance Commissioner David Altmaier in this soundbite with reporters.  The commissioner rightly notes that the big increase in roof claims coincides with closing some Assignment of Benefits (AOB) loopholes in 2019 legislation, just as decreases in previous fraudulent practices involving sinkholes and mold magically disappeared upon corrective legislation.  Now just watch the cottage industry of specialized roofing scammers and trial lawyers as they make their move to escape the corrective whack-a-mole hammer of this past special session (see Roofers Sue Over New Reforms in this newsletter).

More comprehensive measures needed include:

  1. Going beyond a roof deductible (which can simply be included in the cost of the roof by an unscrupulous roofer) and do instead what 40 other states do: allow insurance companies to pay Actual Cash Value on roof repairs.
  2. Getting rid of Assignment of Benefits (AOB) contracts altogether. As trial lawyer John Morgan put it himself in a recent tweet: “(An AOB) is where fraud and abuse begins. Eliminate the middle man and you eliminate the abuse.  Homeowners can call an attorney on their own if the insurance company fails to make covered repairs.  AOBs are like ants on a sugar cube,” he concluded. 
  3. The new law prohibits contractors and other third-parties using AOBs from recovering attorney fees. Now it’s time to eliminate attorney fee recovery on first-party property insurance claims lawsuits as well, because a majority of them are still driven by a contractor or attorney who has enticed the homeowner into filing the lawsuit – sometimes without their knowledge.  Instead, have each side pay their attorney fees – as we do with almost all other business contracts.  By doing so, we’ll reduce the incentive for filing unnecessary lawsuits.
  4. Reforming the Cat Fund. Eliminate the rapid cash buildup factor (the “hurricane tax”) and lower the retention point so insurance companies can access this much less expensive source of reinsurance and save homeowners an average $150 a year on their premiums.

Only by such comprehensive reform (as we did with mold and sink holes to Commissioner Altmaier’s point) will we provide the disincentive for the unscrupulous contractors abetted by the cottage industry lawyers to stop.  Just as what happened when we used the hammer on mold and sinkhole claims – all that supposed damage just magically disappeared afterward.  Poof!

The inconvenient truth remains – Florida has 9% of all the homeowners insurance claims in the country, yet 79% of the homeowners insurance claims lawsuits, based on updated 2020 data from the National Association of Insurance Commissioners (NAIC).  The best the trial bar lobby could do this session (as they did in the 2021 session) is argue with the methodology Commissioner Altmaier used to cull the NAIC data.  

What’s next?  We expect further litigation reform to begin with a new set of lawmakers, right after the November election.  Senator Jim Boyd (R-Bradenton) who chairs the Insurance and Banking Committee will hold workshops over the summer to provide more information and data that some lawmakers complained they didn’t have during the special session.  While there is raw data on the big increase in lawsuits in recent years (363% in the past nine years – see the updated chart below) there is not yet the closed claim and other granular data that will help lawmakers understand just how these lawsuits are affecting insurance companies and their customers.  OIR is still in rulemaking on a closed claim/litigation data call which requires companies report data starting in March 2023 and has released a draft data call spreadsheet to date.  Meanwhile, OIR has released Informational Memorandum OIR-22-02M on the new Reinsurance to Assist Policyholders (RAP) Program passed in the special session, as well as this year’s 2022 Catastrophe Reporting Form for hurricane season.

Property insurance lawsuits in Florida have increased 363% in the past nine years  (Click to enlarge/print)

We also invite you to check out our new 2022 Litigation Reform & Consumer Protections webpage including the TV Coverage & Videos section halfway down the page.  You’ll find two more soundbites from Commissioner Altmaier from March 29 worth watching!  

LMA Newsletter of 6-13-22

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Tags: Assignment of Benefits, David Altmaier, Florida Homeowners Insurance Market, Florida Hurricane Catastrophe Fund, Florida Legislature 2022, Florida Property Insurance, Insurance Litigation, Jim Boyd, John Morgan, National Association of Insurance Commissioners, Roofing, Roofing Deductibles

“You are under-thanked and under-appreciated for all the work you do for our industry but I’m one guy who really appreciates the information you gather and share.  Many times I pass it along to my clients. Many thanks.”

Dan Brown, Sr., President
Brown and Brown Insurance
Orlando, FL

“Hello Lisa, EXCELLENT articles! I love your newsletter. Already shared with my office!”

Ana Regina Myrrha, Agency Principal
American Insurance Point
Orlando, FL

“Congrats on your 17- year anniversary at Lisa Miller & Associates®!  You have created an awesome legacy and helped numerous companies, agents, and clients!  Enjoy listening to your podcasts and reading your newsletter!  Best way to keep up with what is happening in the FL insurance world.”

William McArthur, VP of Claims
Claims Adjustment Group (CAG)

“I do not know how to say in words the heartfelt thankfulness that you took the time to listen to me, heard me, and then TOOK action to get something done after the long emotional and FINANCIAL struggle with…the hardship of paying upfront for all the repairs from Hurricane Sally. I cannot say enough of how I appreciate you, your attitude of wanting to help people and the next step to actually take action to do something is amazing.”

Ramona Speer, Realtor®
Gulf Breeze, FL

“Lisa this is another great newsletter, and we appreciate the time and energy you put into these informative updates – you are on top of these topics!”

Mike Graham, CEO
Smart Vent Products, Floodproofing.com, & Risk Reduction Plus
Juno Beach, FL

“Lisa, thank you for sending your newsletter to me. It keeps me up with news I can use. I hope all is well with you and wish you continued success.”

George E. Kelly, Jr.
GK Consulting LLC
Hartford, CT

“Keep up the great work, Lisa! I enjoy your updates!”

John Askins, Former Director
Florida Department of Financial Services, Division of Insurance Fraud

“I have followed your weekly newsletter and podcasts and now have a full appreciation for what you bring to this industry.  You are an inspiring force, plain and simple.  I wanted you to know that you make a difference.  Thank you for all you do!”

Jeffrey Karam, CPCU
Bradenton, FL

“Thank you, Lisa, for your tireless work on behalf of the industry and the citizens of Florida. This post is incredibly comprehensive and helpful. Stay safe my friend.”

Mel Russell, President & CEO
Russell Insurance Consulting
St. Petersburg, FL

“Lisa, you will always be a public servant and your newsletters have shared valuable information to many. These newsletters are not five minute follow up reports. You’ve been to these disasters first hand and understand people lose everything and the elderly are the most vulnerable. It’s truly sad. Thank You for being sincere, when most are looking for ratings.”

John Greer, retired from construction, Plant City

“The great thing about reading your newsletter Lisa, is that I can 100% trust that the info in it is completely accurate. Thank you for the time that you invest in this newsletter to keep everyone informed on new things going on in the industry.”

Lori Hall, Business Development Manager
Haag

“I really do enjoy your newsletter – it is fantastic for the insurance industry in Florida.”

Bill Wilson, former PURE SAC Chair
PURE Insurance Company

“Thank you for the information. I enjoy the info that you share and in turn, I share with my daughter and her husband. Sending love and best wishes to you!”

Paula, lifelong hometown of Plant City pal

“Just a quick note to let you know how much I have appreciated your newsletter over the years and the assistance they offer for those in the field of claims. We depend on the information more than you will ever know!”

Laurie Rasberry, Chief Claims Officer
Acorn Claims
Prosper, Texas

“Your newsletter is fabulous!  I greatly appreciate the topics you expose, so that insurance professionals like myself can keep up with the latest events that affect the public we serve and ourselves.”

Cynthia Hoehn, Independent Property & Casualty Personal Lines insurance agent
Clermont, FL

“I absolutely loved your AM Best Interview – watched it twice! You have always been so impressive and inspiring to the insurance profession. The interview packed so much information into just a few minutes. Thanks for sharing. Please don’t stop, we all enjoy your insight.”

John Burkholder, Principal
Municipal Partners, LLC
2016 Public Risk Manager of the Year

“What a great outreach and platform. God Bless.”

Ken Donohue, Former Inspector General
U.S. Department of Housing and Urban Development (HUD)

“Just a quick note to say I always enjoy reading your newsletter. I have found many occasions to share it with family and friends who can’t understand why their insurance is expensive, as well as fellow employees. It is a great source of information in general, and especially helpful during the hectic times when work requires that I focus more narrowly on the task at hand, as it helps me keep sight of the big picture.”

Adam Marmelstein, Director of Agency & Market Services

“Lisa is truly an insurance industry dynamo who operates her business with integrity and zealous representation. She is the person that legislators call upon when they have questions regarding necessary insurance reforms. Lisa is a tireless advocate for the protection of all Floridians and their property.”

Greg Holder, Retired Judge and Attorney
Zinober Diana & Monteverde P.A.
Tampa, FL

“Lisa, I was delighted to get your newsletter. It is very professional and a great read about what’s going on. It was good to see you doing the things you’ve always done so well. You were always a great source of input when I was in the Capitol and glad to see you are still providing such great assistance.”

Frank Messersmith, former Florida state representative, 1980-1990

“I wanted to write to tell you that this newsletter is the best in the industry. I look forward to it every week! Thank you for all that you do.”

Rebecca Leadbeater, Regulatory Compliance Analyst
Frank Winston Crum Insurance
Clearwater, FL

“Lisa Miller is a true champion for the insurance industry, with her regular updates! We appreciate all you do and keeping us up to date on priority issues!”

Gillian Lloyd, Account Executive
Zywave
Milwaukee, WI

“Lisa is a wealth of knowledge and produces some very useful content. I read her newsletter every week, it has great content, and I learn a lot. Thank you for being such an advocate Lisa and educating all of us.”

Tim O’Keefe, Director
KW Property Management & Consulting
Fort Lauderdale, FL

“Keep informing and fighting!”

Mary Ann Medina, VP Client Partnerships
Charles Taylor
Lake Mary, FL

“Thank you Lisa for staying on top of, as well as advocating, for Florida residents and legislative reform. Your newsletters are very informative and enjoy reading the points of view.”  

Shawna Miller, Sr. Claims Quality Assurance & Compliance Manager
Florida Peninsula Insurance Company
Jacksonville, FL

“Thank you for all you do for the industry and the Verisk team. We are forever grateful and excited for the future. Getting your insight in my inbox is exactly what I need!”

John Haddad, Director of Product - XactAnalysis
Verisk Claims

“Great article on Risk Rating 2.0!”

Austin Perez, Senior Policy Representative for Federal Housing, Valuation, Insurance and Commercial Issues
National Association of Realtors
Washington, D.C.

“I really like your newsletter. It’s informative and to the point, even to the layperson. You are absolutely an asset to your industry. Keep it up please!”

Rivers H. Buford, III, Veteran Florida legislative and regulatory leader, retired

“Wow, what a dazzling amount of expertise and content, Lisa! You continue to amaze after 40-years of being amazing. Your newsletter is extraordinary. Congratulations!”

D. Joel Whalen, Associate Professor
DePaul University Kellstadt Graduate School of Business & Past President, Association for Business Communication

“A high-profile attempt to undo recent litigation reforms that helped stabilize the insurance market was successfully defeated. We’re grateful to trusted experts like Lisa Miller (former Florida Deputy Insurance Commissioner, now one of the state’s top insurance advocates) for providing ongoing updates during every legislative session.”

Whitney Ricci, President & Founder
Ricci Insurance Group
Jacksonville, FL

“Wow, what a great picture and worth a thousand words! I’ve been reading/listening religiously to your newsletters/podcasts. They’ve been a tremendous source of information. Thank you!”

Austin Perez, Senior Policy Advisor
National Association of Realtors®
Gulf Breeze, FL

“Another great Newsletter on Florida industry this week.  Your service and advocacy in Florida is very important to keeping me updated and apprised of the Florida insurance laws, trends and overall environment.  Something similar is very much needed in Louisiana, too.”

Jennifer Tedesco, Esq., Claims Director
Pharos Claims Services
Orlando, FL

“Just wanted to say that I thoroughly love your newsletter. It’s is always informative and insightful to the ins and outs of our industry.  You are an inspiration and an important asset in the insurance world.  Keep up the great work!” 

Cynthia Scott, President
University Insurance Group
Davie, FL

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